We're confident in the brands we work with, and the products we sell. Which is why we offer a 30 day return guarantee on all purchases. If you're not happy, simply send your order back to us in it's original condition and packaging for a full refund. Continue reading for further details.
RETURNS & REFUNDS Any item returned must be in its original, unused condition and packaging. You have 30 days from the date that the product was delivered to initiate a return. You MUST send an email to email@example.com. Once your return has been approved, we will issue you a return merchandise authorization number (RMA).
Unless the item arrives defective or damaged, you are responsible for the cost of return shipping.
Once the item has been returned in its original condition and packaging, we will issue a full refund within 6-14 business days. If the item is not returned in its original condition or packaging, we will issue a partial refund, depending on the condition of the returned item.
CANCELLING AN ORDER You may cancel your order by emailing us directly at firstname.lastname@example.org. If your order has not shipped, you will receive a full refund.
If you cancel an order after it has been shipped, we will reroute the shipment back to our warehouse. We will then issue you a full refund minus the incurred shipping costs for returning the shipment, including the initial cost of delivery.
Stirling Fitness is not responsible for rerouting cancelled orders. If the delivery service is unable to reroute the shipment before it arrives at your address, you will be responsible for returning your order to us through the procedures listed above.
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